Refund Policy
Last updated: 6 June 2026
We want every paid reading to be worth what you paid for it. This Refund Policy explains the situations in which we can offer a refund and the situations in which we cannot. It applies to all paid services on Kundli Saathi.
When refunds are NOT available
Astrological interpretations cannot be refunded based on disagreement with the reading. Astrology is interpretive, and the value of a reading is in the lens it offers, not in any prediction being "right" or "wrong" by your subjective judgement after the fact.
Refunds are not available where the reading was delivered in full and the only complaint is that the content was not to your liking, that you wanted a different conclusion, or that events you anticipated did not unfold as the reading described.
Subscriptions cancelled in the middle of a billing cycle are not pro-rated — you retain access until the end of the cycle you have paid for, but no fraction of that cycle is refunded.
When refunds ARE available
Payment errors: if you were charged more than once for the same order, or charged for an order you did not place, we will refund the duplicate or unauthorised charge in full.
Technical errors causing a missing reading: if your payment was successful but our system failed to deliver the reading (e.g. the AI generation pipeline errored, the chart computation service was unavailable, or you never received the email/SMS containing the reading link), we will either re-deliver the reading at no additional charge, or refund in full at your choice.
Mis-credit: if you accidentally purchased the wrong tier (e.g. paid for L4 Match Compatibility when you intended L3 Personal Reading), we will offer either a credit toward the correct product or a full refund, provided you contact us within 7 days of purchase and the higher-priced reading has not been generated yet.
How to request a refund
Email support@kundlisaathi.com from the email or phone number associated with your account. Include: (a) the Razorpay payment ID (visible in your account history and on the receipt email), (b) the date of purchase, (c) a brief description of what went wrong.
We aim to acknowledge refund requests within 1 business day and resolve them within 7 business days. Approved refunds are issued to the original payment method via Razorpay; the bank may take an additional 3–7 business days to credit the amount back to your account, depending on your card or UPI provider.
Subscriptions and renewals
Subscription tiers (where available) renew automatically at the end of each billing cycle. You can cancel auto-renewal at any time from your account settings. Cancellation prevents the next renewal but does not refund the current cycle. Once a renewal has been processed, the renewed cycle is non-refundable except where one of the conditions above (payment error, technical failure, mis-credit) applies.
Chargebacks
If you initiate a chargeback through your bank or card network without first contacting our support team, we may suspend your account pending investigation. We always prefer to resolve issues directly because it is faster for you and avoids damaging your payment record. Please write to us first; we will work with you in good faith.
Changes to this policy
We may update this Refund Policy from time to time. The "Last updated" date at the top reflects the most recent change. Refunds for orders placed before a change are governed by the policy in force at the time of purchase.